customer requests

The Reader Request forms have now been updated to reflect the One Card network. Can we please now use these new forms, if anyone is photocopying them, please ensure that it is the updated one.

 For your information:

 -In the first instance, Symphony should be checked, if we do not have a title, a PLAIN ILL is still possible for older items, particularly non-fiction titles

-Any items on Symphony which Onkaparinga do not have, ie are on order for other libraries and that then fall within the 90 day embargo, or new items that require an override to reserve, need to be requested for our customers, the LP team will usually purchase any title that falls within these parameters

-Customers from other library services who request new items to be purchased with pickup from outside our library service need to be referred back to their home library service for them to consider purchase. Angela