Due to some unnecessary errors being made, there are now some more detailed prompting notes in the checkin room to make sure that everyone is following the same process. Whilst there are multiple processes that work, it is best if we all do things the same way to avoid mistakes being made and assumptions being made that are not necessarily correct. Please familiarise yourself with, and follow the process that is stated, so that we can provide good service to our customers and avoid wasted time later down the track chasing up things that should not have happened in the first place. Karla
