headset trial

We are trialling the use of a hands free headset at the sit-down desk on the library floor to see if it is helpful if you need to move from the phone for any reason.

 For example if you receive a call and need to check the shelves:

       Ask your contact to hold the line for one moment

·         Place the handset on the desk in front of the phone (don’t hang up)
·         Pick up the headset, place on your head with the earpiece over your left or right ear
·         Press the button on the earpiece
·         Ask if your contact is there and continue the conversation
·         To end the call, press the button on the earpiece
·         Hang up the handset

Practice with a colleague by calling an extension in the workroom. Nathan