If a customer requests a title that is a SAPL On Order
record and Onkaparinga do not have a copy on order, you can still add our
customer to the request list. The SAPL ON Order item type was created
especially to allow all customers to reserve any item on Symphony regardless of
their home library. Even though in principle our customers would have to wait
the 90 days, we actually run regular reports to check the SAPL on orders
against our customer holds so that we can order copies for them. This way we
can manage our customer holds and orders. Susan B
